Shipping / Returns / FAQ
Shipping / Returns / FAQ
页面作用：基础说明页。物流、退换、常见问题。设计师请在此处设计：分区展示（Shipping / Returns / FAQ），简洁清晰。
📦 Shipping
- Carrier: DHL Express (fully insured, tracked)
- Delivery Time: 5–8 business days to North America
- Signature Required: Yes, for all orders
- Order Processing: 1–3 business days after payment confirmation
- Free Shipping: On all orders (no minimum)
[ PLACEHOLDER — Shipping Visual ]
请插入：DHL包裹图或配送流程图。
🔄 Returns & Exchanges
- Return Window: 7 days from delivery
- Condition: Unworn, in original packaging, with IGI certificate
- Custom Orders: Non-refundable once production begins
- Resize: One free resize within 30 days of delivery
- Process: Email admin@sitongle.ca with your order number to initiate
❓ Frequently Asked Questions
Are your diamonds real?
Yes. All QIORA diamonds are real lab-grown diamonds, physically and chemically identical to mined diamonds. Every stone is IGI certified.
Can I see the stone before I buy?
Yes. We offer video verification for every order — you see the actual stone before we ship.
How long does it take to receive my order?
Most orders ship within 1–3 business days and arrive within 5–8 business days via DHL Express.
Do you offer custom designs?
Yes. Submit a Request a Quote or book a Private Consultation for 4ct+ or complex custom pieces.
What payment methods do you accept?
[ PLACEHOLDER — 支付方式列表 ]
Is my payment secure?
Yes. All transactions are processed through Shopify Payments with SSL encryption.