Is a catalogue style available now?
Not necessarily. Catalogue videos are past work or design references. Ask us to confirm current stone and setting availability.
How does payment work?
Once your stone and setting are confirmed, a CAD $500 deposit is paid through our site to begin your order. We then send a Shopify payment link for the remaining balance, and your order ships once that balance is confirmed paid.
What is confirmed before payment?
The item or scope, price, applicable taxes, sizing, availability, expected timing and order-specific shipping, return, cancellation and after-sales terms.
How is delivery arranged?
Every order ships with insured, tracked shipping and goes through standard, documented customs clearance. The carrier, service level, delivery charge and any signature requirement are confirmed in writing for the order.
When will my order arrive?
Timing depends on current availability, production requirements and destination. Treat an estimate as confirmed only when it appears in our written order details.
Can I return or cancel an order?
Standard, non-personalized pieces can generally be returned or exchanged within 30 days of delivery; custom, personalized or in-production pieces are exchange-only. Eligibility depends on the item, its customization and the written terms supplied for that order. Ask before paying if return or cancellation flexibility is important to you. This does not limit rights that apply under law.
Can a ring be resized?
Standard 14K gold rings include one free size adjustment within 30 days of delivery. For other designs or metals, send the current size, desired size and order reference so feasibility and terms can be assessed.
What should I send for after-sales help?
Include the order reference, a clear description and useful photos or video. Do not send payment-card details, passwords or identity documents by email.
How do I ask a product question?
Message us on WhatsApp at +1 778 893 5670, or use the enquiry form and include the product handle or catalogue style code. A submitted form does not confirm an appointment or order.