Is a catalogue style available now?
Not necessarily. Catalogue videos are past work or design references. Ask QIORA to confirm current stone and setting availability.
What is confirmed before payment?
The item or scope, price, applicable taxes, sizing, availability, expected timing and order-specific shipping, return, cancellation and after-sales terms.
How is delivery arranged?
The available method depends on the item and destination. The carrier, service level, delivery charge and any signature requirement are confirmed in writing for the order.
When will my order arrive?
Timing depends on current availability, production requirements and destination. Treat an estimate as confirmed only when it appears in QIORA’s written order details.
Can I return or cancel an order?
Eligibility depends on the item, its customization and the written terms supplied for that order. Ask before paying if return or cancellation flexibility is important to you. This does not limit rights that apply under law.
Can a ring be resized?
It depends on the design, metal and required size change. Send the current size, desired size and order reference so feasibility and terms can be assessed.
What should I send for after-sales help?
Include the order reference, a clear description and useful photos or video. Do not send payment-card details, passwords or identity documents by email.
How do I ask a product question?
Use the enquiry form and include the product handle or catalogue style code. A submitted form does not confirm an appointment or order.